Customer Relations

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Customer Service

In the e-commerce industry, building a strong reputation is everything. You must consistently provide positive experiences for all of your customers. A single negative review can tarnish your image in the online community and dramatically affect your sales. Customer service should be a top priority for any web-based business. It is essential that the first point of contact is professional, courteous, and convenient. That’s where the IMS call center can come in handy for your business.


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Sales

Our experienced sales team helps your business manage orders and process sales. We can assist with billing concerns, process returns, and track shipments to help your e-commerce business present a professional image at all times. You can rest assured that your brand will be represented and leave a lasting impression each and every time we interact with your customers.